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Delivery

 

UK Delivery

 

1. WHAT ARE YOUR UK DELIVERY COSTS?

 

Standard Delivery - £4.95

Speedy Delivery - £7.95

 

Delivery prices to the Channel Islands and the Isle of Man are included in Europe Zone 1 due to the additional surcharges required for delivery to these areas. We also deliver Internationally, please scroll down for more information on European & International delivery rates.

 

2. DO YOU OFFER FREE DELIVERY?

We offer a Free Standard Delivery service in the UK on all orders over £50.

 

3. HOW LONG DOES DELIVERY TAKE?

 

Standard Delivery: 3 - 5 days

Speedy Delivery: 1 - 2 days 

All delivery times are based on working days only.

 

4. HOW LONG WILL IT TAKE TO DISPATCH MY ORDER?

We endeavour to dispatch all orders within 24-48 hours.

 

5. CAN I CHANGE MY DELIVERY ADDRESS?

Yes, but please inform us within 12 hours from purchase. Simply email theteam@nucasa.co.uk stating your order number and the correct address you need your order sent to.

 

6. WHAT HAPPENS IF MY DELIVERY IS DELAYED?

This rarely happens, if it does we will let you know right away. Once we have dispatched your order we cannot be held liable for any delays by the courier. We will of course help you with any issues you may be having! 

 

7. WHAT HAPPENS IF I'M NOT IN TO RECEIVE MY DELIVERY?

Our couriers will attempt to deliver your order 3 times to chosen your address, calling cards will also be left to inform you of a missed delivery and all the options available to you.

 

 

European Delivery

 

1. WHAT ZONE IS MY COUNTRY IN?

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2. HOW MUCH WILL DELIVERY TO MY ZONE COST?

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Delivery costs supplied are for orders up to 15kg. Orders over 15kg are subject to additional charges depending on total weight of the order.

 

3. DO YOU DELIVER TO RUSSIA?

Yes, however delivery to Russia is based on the total shipping weight of your order. Please see the table below for delivery costs to Russia:

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4. DOES THIS INCLUDE ANY IMPORT TAXES?

No, this is the delivery fee only. NuCasa is not liable to pay any import taxes that may be levied by the destination country.

 

5. WHAT HAPPENS IF I'M NOT IN TO RECEIVE MY DELIVERY?

Our couriers will attempt to deliver your order 3 times to chosen your address, calling cards will also be left to inform you of a missed delivery and all the options available to you. If delivery is unsuccessful after these 3 attempts and returned to us you will incur an additional cost for us to attempt delivery again.

 

 

Rest of the World Delivery

 

1. WHERE IN THE REST OF THE WORLD DO YOU DELIVER TO?

We will deliver to all addresses in the USA, Canada & Australia. If you live outside of these countries we may still be able to deliver to you, please email theteam@nucasa.co.uk to find out.

 

2. WHAT ARE THE DELIVERY COSTS TO THESE COUNTRIES?

Delivery Fees

All delivery times are quoted from the date of dispatch, and are based on working days only.

*Additional surcharges may be required for oversized goods.

 

3. HOW CAN I FIND OUT HOW MUCH MY DELIVERY WILL BE?

On our shopping cart page click Choose Delivery Option, then enter your country and post code. This will tell you how much your delivery will be based on your location and the items you have added to your cart.

 

4. DOES THE DELIVERY COST INCLUDE ANY IMPORT TAXES?

No, this is the delivery fee only. NuCasa is not liable to pay any import taxes that may be levied by the destination country.

 

5. WHAT HAPPENS IF I'M NOT IN TO RECEIVE MY DELIVERY?

Our couriers will attempt to deliver your order 3 times to chosen your address, calling cards will also be left to inform you of a missed delivery and all the options available to you. If delivery is unsuccessful after these 3 attempts and returned to us you will incur an additional cost for us to attempt delivery again. 

 

6. WHAT IF MY ORDER IS OVER 20KG, CAN YOU STILL DELIVER TO ME?

For any large orders which may be over 20kg please email theteam@nucasa.co.uk first so we can provide you with a quote for delivery.

 

 

 

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